Last updated: February 25, 2025

Welcome to CIIA — Council for Indian And International Arbitration. These Terms & Conditions govern your access to and use of our website, services and related digital platforms.

By accessing or using our website, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.

Important: These Terms & Conditions govern the use of the CIIA website. Specific arbitration, mediation or dispute-resolution matters may also be subject to separate agreements, rules, procedures or terms applicable to the relevant service.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined below. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms & Conditions:

  • Company refers to CIIA — Council for Indian And International Arbitration.
  • Website refers to the CIIA website available through ciia.ai.
  • Service refers to the services, information, features and resources made available by CIIA through its Website or associated platforms.
  • User, You or Your refers to any individual or legal entity accessing or using the Website or Services.
  • Content refers to text, graphics, images, logos, documents, information, videos and other materials displayed or made available through the Website.
  • Third-Party Services refers to websites, platforms, applications or services operated by parties other than CIIA.

2. Acceptance of Terms

By accessing or using this Website, you confirm that you have the legal capacity to enter into these Terms & Conditions and agree to comply with them.

If you are accessing or using the Website on behalf of a company, organization or other legal entity, you represent that you have authority to bind that entity to these Terms.

CIIA may modify these Terms & Conditions from time to time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

3. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms & Conditions.

You must not use the Website:

  • In violation of any applicable local, national or international law or regulation.
  • To impersonate any person, organization or entity.
  • To attempt to gain unauthorized access to the Website, servers, systems or databases.
  • To introduce viruses, malware or other harmful or destructive material.
  • To interfere with or disrupt the operation or security of the Website.
  • To collect or attempt to collect information about other users without authorization.
  • For fraudulent, deceptive or otherwise unlawful activities.

4. Arbitration, Mediation and Dispute Resolution Services

CIIA provides information and technology-enabled services relating to mediation, arbitration, negotiation and other forms of dispute resolution.

Information available on the Website is provided for general informational purposes and does not, by itself, constitute an arbitration agreement, mediation agreement, legal advice or professional legal opinion.

Individual dispute-resolution proceedings may be governed by separate agreements, institutional rules, procedural rules, appointment terms, fee schedules or other applicable documents.

Users participating in a specific proceeding are responsible for reviewing and complying with the rules and terms applicable to that proceeding.

5. Legal and Professional Information

Nothing contained on this Website should be interpreted as legal, financial, tax or other professional advice.

The information published on the Website is intended to provide general information about CIIA, its activities, services and developments.

You should obtain appropriate professional advice before making decisions based on information obtained through the Website.

6. Intellectual Property Rights

Unless otherwise stated, the Website and all content contained therein are owned by or licensed to CIIA and are protected by applicable intellectual property laws.

This includes, without limitation:

  • Website design and layout.
  • Logos and trademarks.
  • Text and written content.
  • Graphics and images.
  • Software and website functionality.
  • Articles, publications and other materials.

You may access and use the Website for personal, informational and lawful business purposes. You may not reproduce, modify, distribute, publicly display, sell or commercially exploit Website content without prior written permission from CIIA, except where permitted by applicable law.

7. User Submissions

If you submit information, comments, enquiries, documents or other materials through the Website, you represent that you have the right to provide such information.

You should not submit confidential or legally privileged information through general website forms unless the relevant CIIA process specifically requests such information.

CIIA reserves the right to use information submitted through the Website for legitimate business, administrative and service-related purposes, subject to applicable law and our Privacy Policy.

8. Third-Party Links and Services

The Website may contain links to third-party websites, platforms or services.

These links are provided for convenience and informational purposes. CIIA does not necessarily endorse or control third-party websites or services.

Your use of third-party websites and services may be subject to separate terms and privacy policies imposed by those third parties.

9. Online Platform

Certain services may be provided through third-party or separate online platforms.

Access to such platforms may be subject to additional terms, registration requirements, security procedures and privacy policies.

Users are responsible for maintaining the confidentiality of any login credentials associated with their accounts and for activities conducted through their accounts.

You must promptly notify the relevant service provider or CIIA if you become aware of unauthorized access or suspected misuse of your account.

10. Fees and Payments

Certain CIIA services may be subject to fees.

Applicable fees, payment terms and refund conditions may be communicated separately in connection with the relevant service, proceeding or engagement.

Unless otherwise expressly stated in writing, applicable fees are payable in accordance with the terms communicated to the user or party responsible for payment.

11. Confidentiality

CIIA recognizes that confidentiality may be an important aspect of dispute-resolution proceedings.

Confidentiality obligations applicable to a particular arbitration, mediation or negotiation may arise from applicable law, agreements, institutional rules, procedural orders or other applicable arrangements.

Users should review the confidentiality provisions applicable to their specific proceeding or engagement.

12. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how CIIA collects, uses, stores and handles personal information.

By using the Website, you acknowledge that you have read and understood the applicable Privacy Policy.

13. Disclaimer of Warranties

The Website and its content are provided on an "as available" and "as is" basis to the extent permitted by applicable law.

CIIA does not warrant that:

  • The Website will always be available or operate without interruption.
  • The Website will be free from errors, defects or harmful components.
  • Information provided on the Website will always be complete, current or accurate.
  • The Website will meet every user's particular requirements.

CIIA reserves the right to modify, suspend or discontinue any part of the Website or its features without prior notice where reasonably necessary.

14. Limitation of Liability

To the maximum extent permitted by applicable law, CIIA and its officers, directors, employees, representatives, affiliates, service providers and partners shall not be liable for indirect, incidental, special, consequential or punitive damages arising from or related to your use of the Website.

This includes, to the extent permitted by law, loss of data, loss of profits, loss of business opportunities, business interruption or other losses resulting from access to or use of the Website or reliance upon information made available through it.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless CIIA, its officers, directors, employees, representatives and service providers from claims, liabilities, damages, losses and expenses arising from:

  • Your violation of these Terms & Conditions.
  • Your unlawful or unauthorized use of the Website.
  • Your violation of the rights of another person or entity.
  • Information or materials submitted by you through the Website.

16. Suspension and Termination

CIIA may suspend or terminate access to the Website or particular services where reasonably necessary, including where a user violates these Terms & Conditions or applicable law.

Upon termination, provisions that by their nature should continue to apply may remain effective, including provisions concerning intellectual property, disclaimers, limitations of liability, confidentiality and dispute resolution.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory provisions of applicable law.

Subject to any applicable arbitration agreement or dispute-resolution arrangement, courts having appropriate jurisdiction in India shall have jurisdiction over matters arising from or relating to these Terms.

18. Dispute Resolution

Where a dispute arises concerning these Terms, the parties may seek to resolve the matter amicably through negotiation.

Where the parties have entered into a separate written agreement containing an arbitration, mediation or other dispute-resolution clause, the dispute shall be handled in accordance with the terms of that agreement.

19. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions of these Terms shall continue in full force and effect.

20. Waiver

The failure of CIIA to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Any waiver must be expressly made in writing to be effective.

21. Changes to These Terms

CIIA may revise these Terms & Conditions from time to time.

Any updated version will be posted on this page with a revised "Last updated" date.

You are encouraged to review these Terms periodically to remain informed about the terms governing your use of the Website.

22. Contact Us

If you have any questions regarding these Terms & Conditions, you may contact us:

Email: [email protected]

Website: ciia.ai